Home Care Agency in Scottsdale, AZ

• Communication – Can I easily approach and communicate with my Personal Care Attendant? Will my voice be heard? Staying in continuous communication is the core of our approach.

  We firmly believe that you should always feel comfortable communicating with your Personal Care Attendant and everyone within the agency.

• Integrity – Does the company employ trustworthy Personal Care Attendants? Are they competent, compassionate, and empathetic?

  We understand how building and establishing trust between the client and Personal Care Attendant is vital for optimum results and a compatible relationship. We make sure to screen Personal Care Attendants for compatibility with the client. We select the attendant who is most equipped with the skill-set and knowledge base about your condition to provide the best care.

• Performance – Will I get the appropriate care and services I desire?

  We are committed to meeting your needs and preferences with excellence. That is why we only employ the most qualified caregivers who pass the highest possible standards in the industry and the series of the rigid application process we conduct. We focus on the satisfaction and trust of our clients in our services. We always work to the best of our abilities to ensure desirable outcomes.

We are committed to:

• recruiting, training, and retaining competent staff
• valuing, supporting, recognizing, and appreciating our staff members who are our greatest asset
• providing a work environment that encourages personal enjoyment and enhances job satisfaction and performance through recognition and reward
• developing and maintaining positive relationships with the community, including local home care and health care personnel/organizations
• conducting our business in an accountable and responsible manner
• adhering to the professional code of ethics of the home care industry and applying continuous quality improvement measures throughout our agency

1. Care Needs

   Consider their care needs and make a list of things that need to be provided. Be able to show an example of a usual day, from the moment they wake until they return to bed, and be sure to include a timeline of when they have their meals, naps, and other activities.

2. Hands-On Care

   How much hands-on personal care is needed vs. the non-hands on companion care? If more companion care is needed, make a list of things that the care recipient likes to do.

3. Transportation Services

   Do you need someone who can escort the care recipient to their Doctor and other social activities? If so, how will they travel? Will the Personal Care Attendant drive the care recipient in their car? Has the home care agency verified the Personal Care Attendant’s vehicle insurance is active? Will they take public transportation (bus or taxi cab)? Some cities provide transportation for seniors – you may want to call your local Department on Aging for information.

4. Memory Loss

   Is there memory loss? If so, have you had the type of Memory Loss diagnosed (Alzheimer’s Disease, Huntington’s Disease, Pick’s Disease, Frontal Lobe Dementia, Frontotemporal Dementia, Lewy Body Disease, Normal Pressure Hydrocephalus, Vascular Dementia, Parkinson’s Disease)? Blood clots and brain tumors may also cause dementia. A diagnosis of dementia type will help the agency to better understand the care needs and assign a Personal Care Attendant with the right type of training and qualifications.

5. Language

   Do you require a caregiver who speaks a specific language? Make sure to enquire about the possibilities of having a Personal Care Attendant who speaks your preferred language. We will do our very best to meet your needs and find a Personal Care Attendant who is a good listener, patient, attentive, and will do their best to communicate effectively.

6. Hours

   How many hours of care per day will you require? Review the list of services you will need performed during the care visit and decide on the minimum number of hours per day which would work as a starting point. The agency will need to know the hours of service to assign a Personal Care Attendant and will allow you to adjust the hours after the first week to accurately meet the care needs.

7. Dietary

   Are there any special cooking requirements? Communicate any food allergies, specific cooking requests, and food preferences. Consider how groceries will be purchased or delivered if the care recipient is unable to shop for groceries on their own.

8. Additional Skills

   Are there any skilled care requirements, such as taking blood pressure, blood sugar testing, wound care, or feeding through a tube? Communicate to the agency immediately if these specialized services will need to be performed or monitored.

9. Medication Management

   What is the care recipient’s method for managing medications? Are the medications being taken correctly? Provide a list of medications with instructions in order for the agency to assist with medication management.

10. Care Management

    Will care management be required? Personal Care Attendant’s are responsible for providing hands-on care, they do not have time to manage the overall care issues. We will have trained staff members assist with all of the care needs, from obtaining refills to medications via the local pharmacy to arranging medical appointments and other necessary services. Staff members will work with family members and take on responsibilities that family members are unable to perform and provide professional expertise in guiding long-term care decisions.

• Business license and necessary state licensure (if required by the state where the Agency is located)
• Personal Care Attendants are “Employees” (this means the Agency is responsible for paying all employee payroll taxes, as required by law: Unemployment Insurance tax, Social Security tax, Medicare tax, and State and Federal with-holdings)
• Worker’s Compensation Insurance
• Professional Liability Insurance
• Fidelity Bond Insurance (sometimes referred to as “theft” insurance)
• Active Management of the Personal Care Attendant through a direct Supervisor or Manager
• Plan of Care
• Criminal Background Check performed on all Employees
• Training for Caregivers
• 24-Hour On-Call Service
• Satisfactory Customer Ratings
• Personal Care Attendant’s check-in and out via a phone app that validates the Personal Care Attendant is at the client’s home
• Family members can log in to a website portal to monitor the care provided to their family member

These requirements ensure that an agency is following quality standards and protocols.